North London IT Support is offering an internship  for a Junior Support Analyst who is looking to break into the world of IT. The successful candidate will assist the IT Director in carrying out his role and gain plenty of hands-on experience with on-the-job training and support and if successful, could be an essential part of a growing company. Please read the job description and if you are interested email your CV to claire@northlondonitsupport.com

Main Responsibilities

Troubleshooting and solving IT problems on PCs and Macs on a daily basis, either on site or at clients’ offices or homes.

Call handling: answering customer queries directly on the phone where required and maintaining accurate records

Maintaining client databases with up-to-date solutions and keeping a clear record of all activities involved in the call tracking software. This is an auditable activity and must contain up-to-date records.

Installation of computers and peripheral devices (eg printers, scanners, mobile/smart phones).

Explaining technical issues in a clear way to non-technical clients.

Answering the phone in a professional  manner and, if relevant passing on any information promptly.

Assisting with customer presentations in bids to win new prospects and customers.

Key Skills/Qualifications required

Educated to A level or equivalent (relevant degree desirable)

Excellent English communication and language skills.

Microsoft/Apple Certifications, Comptia and Cisco certifications desirable.

Good understanding of computer support, this would include troubleshooting skills for the following operating systems: Windows XP, Vista, 7, Mac OSX, Windows Server products, 2003/2008/2011

Excellent customer service skills (face-to-face and telephone based)

Ability to work responsibly with sensitive customer data, taking the appropriate steps to ensure integrity of such data at all times.

Ability to work as part of a small team.